Gleneagles Medical Centre (Penang) - Hospital Of Choice&The first private hospital in Penang Island

Discharge hour are between 11.30 a.m. and 3.00 p.m., Mondays to Saturdays. Full rates will be charged on day of admission but no charge on that of discharge on condition that patient leaves the hospital before 2.00 p.m.

If you wish to be discharged on a Sunday or on public holiday, we would be grateful if you could kindly make arrangements to settle your bill the previous day. All accounts must be settled before you are discharged from the hospital.

Patients with guarantee letters from corporate and insurance companies approved by the hospital management need not settle their own bills (save for excess not covered, if any).

Before you leave the hospital, a discharge slip is to be obtained from the account’s office, which is to be given to the ward nurses, to facilitate the discharging procedure.

On Discharging

	Your doctor will certify your discharge.
	There is a waiting period of about 2½ hours for your bills to be processed, your prescriptions prepared and collected.
	When the bill is ready, the Ward staff will inform you or your relative.
	You or your relative will then go to the Accounts Department in the Lobby at Ground floor to settle your bill.
	You will then present the receipt to the Ward staff to collect the OPD appointment card and any medication to take home. The Ward staff will arrange for a porter to help you carry your belongings to the Lobby. If you need a taxi, please inform the Front Desk.

Appointment

On the appointment date, you are kindly requested to present your OPD appointment card to our reception counter before going to your respective Consultant’s clinic room.